Shipping policy

Shipping Policy

Last updated: [09/25, 2026]

Where orders ship from
All orders ship from our warehouse in [New Jersey / 州名], USA. Products are in stock domestically — no international transit.

Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM ET ship the next business day. During peak winter season (November–February), processing may take up to 3 business days.

Shipping methods and delivery times
- Standard Shipping (FedEx Ground Advantage / UPS Ground): 3–7 business days 

Delivery times are estimates from the ship date, not the order date, and are not guaranteed.

Shipping cost
Shipping is calculated at checkout based on order weight and destination.

Order tracking
A tracking number is emailed to you as soon as your order ships. Tracking updates can take up to 24 hours to appear after the carrier scans the package.

Bulk and wholesale orders
Orders of [10] cases or more may ship via LTL freight and can take 5–10 business days. Contact us at [wholesale@warmspark.net] for a freight quote before ordering.

Lost, delayed, or damaged packages
If tracking shows no movement for 7 days, or your package arrives damaged, contact us within 14 days of the ship date at [support@warmspark.net] with your order number and photos (for damage). We will send a replacement or issue a full refund. Packages marked "Delivered" by the carrier but not received should first be checked with neighbors and the carrier; contact us if it hasn't turned up within 3 days.

Incorrect address
Please double-check your shipping address before placing the order. We cannot change the address once an order has shipped. Packages returned to us due to an incorrect address will be reshipped at the customer's expense.